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It's really about connecting with your
customer base and tapping into the vast wealth of information available
through each call. As the most frequent and direct contact with your customers,
a call center can be an information bonanza for your marketing efforts.
We work with you to develop specific
call disposition reports, so that you can quickly understand the "Why"
of each call. Summarized and prepared in an easy to read report, we can
instantly put your marketing department into action based on feedback
like, "Why people are calling", "How they found you", and "What was the
ultimate result of the call".
And, of course, we also offer call statistic
reporting that details average wait times, talk times, service levels
and abandon rates. All of these reports are available via a secure web
browser, so you can get access to your information on a real-time/any-time
basis.
Our customer service support representative
will field your calls as if they worked directly for your company. Questions
can be answered, orders taken, up-sells executed, claims processed and
registration keys issued, just to name a few of our capabilities. Our
services allow you to be available to your customers 24 hours a day, 7
days a week!
The internet is
more pervasive than ever in our everyday and business life. Hundreds of
thousands of organizations are using the internet to enable their information
systems and better serve their customers.
We have built a proprietary call processing system
based on the latest web technologies allowing us to seamlessly integrate
with your web presence. Don't have a web presence or don't want to use
it? We can provide a complete solution from order entry and data storage,
to real-time credit card processing.
Our system allows us to answer your calls in your
company name. We can take orders, answer product questions, provide customer
service, and perform a wide variety of other tasks just as if we worked
directly for your company. Customer information can be faxed, emailed,
or entered directly into your website. Our services make your products
available to your customers 24 hours a day, 7 days a week, 365 days a
year.
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Consumer Products & Packaged Goods
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Web Retailers and Catalogers:
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Direct Response
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B2B
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Hospitality
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Retail/Restaurants
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Insurance Claims Processing
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Seminar Sales and Registration
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Box Office Ticket Sales
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Consumer Relations
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Inbound / Outbound Customer Satisfaction Surveys
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Warranty Support
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